Cancellation Policy

Digital Marketing Services

  1. Notice Period:

Clients are required to provide a written notice of cancellation at least 30 days prior to the desired termination date. The notice period allows the agency to complete ongoing tasks and make necessary arrangements.

  1. Early Termination Fees:

If the client cancels before the expiration of the agreed contract term, he or she may be subject to early termination fees. These fees are intended to cover costs associated with the premature conclusion of campaigns and the adjustment of resources.

  1. Payment Obligations:

Clients remain responsible for any outstanding fees or invoices accrued until the cancellation date. This includes costs for services rendered and any additional expenses incurred on behalf of the client.

  1. Contract Term:

The standard contract term is one month, three months, six months or a monthly subscription or yearly subscription. Cancellation terms may vary if the termination occurs before the agreed-upon contract term. Clients are encouraged to review the specific terms outlined in their contract.

  1. Performance Metrics:

If the agency fails to meet specified performance metrics or goals, the client may have the right to cancel the agreement without incurring additional fees. Performance metrics are outlined in the service agreement.

  1. Transition of Assets:

Upon cancellation, the ownership and transfer of digital assets, including ad accounts, creative materials, and data, will be addressed. Any specific arrangements for asset transition will be outlined in the service agreement.

  1. Refund Policies:

Refunds for unused portions of pre-paid services may be issued at the agency’s discretion. Refund policies are subject to the specific terms and conditions outlined in the service agreement.

  1. Force Termination on all services:

In the event of unforeseen circumstances or force majeure events that significantly impact the ability of either party to fulfil their obligations, the cancellation terms may be adjusted. ‘Force Majeure’, ‘Act of God’ & ‘Doctrine Of Frustration’ Under Indian Contract Act, and the events include but are not limited to acts of nature, war, terrorism, and government actions beyond the parties’ control.

Clients are strongly advised to thoroughly review the terms and conditions outlined in their service agreement and seek clarification from the agency on any points of concern or uncertainty.

This cancellation policy is subject to change and may be updated by the agency at its discretion.

eBook Services:

  1. Notice Period:

Clients must provide written notice of cancellation at least 30 days before the scheduled commencement of the respective service (eBook creation, eBook-to-Audiobook, or eBook-to-Video Book). This notice period allows the service provider to adjust resources and plan accordingly.

  1. Early Termination Fees:

Early termination fees may apply if the client decides to cancel the service before the agreed-upon completion date. These fees cover costs associated with pre-production planning, script development, voice talent selection (for audiobooks), video production, and editing (for video books).

  1. Payment Obligations:

Clients remain responsible for any outstanding payments related to work completed up to the cancellation date. This includes fees for script development, voice talent (for audiobooks), video production, and any other pre-production expenses.

  1. Service-Specific Delivery:

In the case of cancellation, the client may be entitled to the partial delivery of completed sections or materials specific to the service. The specifics of partial delivery will be outlined in the service agreement.

  1. Refund Policies:

Refunds for unused portions of pre-paid services may be issued at the discretion of the service provider. Refund policies are subject to the specific terms and conditions outlined in the service agreement.

  1. Force Majeure:

The cancellation terms may be adjusted if unforeseen circumstances or force majeure events significantly impact either party’s ability to fulfil its obligations.

eBook-to-Audiobook Services:

  1. Notice Period:

Clients must provide a written notice of cancellation at least 30 working days before audiobook production commences. This notice period allows the service provider to adjust resources and plan accordingly.

  1. Early Termination Fees:

Early termination fees may apply if the client cancels the eBook-to-Audiobook service before the agreed-upon completion date. These fees are intended to cover costs associated with pre-production planning, script development, and initial recording efforts.

  1. Payment Obligations:

Clients are responsible for any outstanding payments related to work completed up to the cancellation date. This includes fees for script development, voice talent selection, and any other pre-production expenses.

  1. Audiobook Delivery:

In the case of cancellation, the client may be entitled to the partial delivery of completed audiobook sections or materials. The specifics of partial delivery will be outlined in the service agreement.

  1. Refund Policies:

Refunds for unused portions of pre-paid services may be issued at the discretion of the service provider. Refund policies are subject to the specific terms and conditions outlined in the service agreement.

  1. Force Majeure:

In the event of unforeseen circumstances or force majeure events that significantly impact either party’s ability to fulfill its obligations (e.g., natural disasters, acts of terrorism), the cancellation terms may be adjusted.

eBook-to-Video Book Services:

  1. Notice Period:

Clients must provide a written notice of cancellation at least 60 days before the scheduled commencement of video book production. This notice period allows the service provider to adjust resources and plan for the video creation process.

  1. Early Termination Fees:

Early termination fees may apply if the client cancels the eBook-to-Video Book service before the agreed-upon completion date. These fees cover pre-production planning, script adaptation, video production, and editing costs.

  1. Payment Obligations:

Clients remain responsible for any outstanding payments related to work completed up to the cancellation date. This includes fees for script adaptation, video production, and other pre-production expenses.

  1. Video Book Delivery:

In the case of cancellation, the client may be entitled to the partial delivery of completed video book sections or materials. The specifics of partial delivery will be outlined in the service agreement.

  1. Refund Policies:

Refunds for unused portions of pre-paid services may be issued at the discretion of the service provider. Refund policies are subject to the specific terms and conditions outlined in the service agreement.

  1. Force Majeure:

The cancellation terms may be adjusted in the event of unforeseen circumstances or force majeure events that significantly impact either party’s ability to fulfil its obligations.

Clients are strongly advised to thoroughly review the terms and conditions outlined in their service agreement and seek clarification from the service provider on any points of concern or uncertainty.

This cancellation policy is subject to change and may be updated by the service provider at its discretion.

For all enquiries on Cancellation, reach out to policy@pictocorp.com